Its hard to draw a fine line here. We really do try to provide as much help as we can. The general rule is that tasks are something we can complete via your no-code tool dashboard and also be something that you can reasonably explain or show to us.
If you're unsure, the best thing to do is to submit the request and see what we say.
Here are some things that we try to avoid:
Creating images, new websites or any kind of creative from scratch or any task where we have to do the design work is something we generally avoid under this support program.
To get something designed you can use our developer hours and utilize our designers. Or you can engage your own designer and provide us the design template.
Once we have a design template, we can implement the elements you request.
Writing copy for articles and pages are requests we have to decline under this program.
We can create unique copy for you by purchasing developer hours.
Once we get the copy - either from our own writers or your writer, we can get it up on your site or web-app in a jiffy.
We don't create SEO strategies under this support program.
But, we will take the strategy your SEO adviser provides and implement the relevant parts of it in your web-app.
If you'd like us to create SEO strategies for you that would need to be done under a separate engagement contract.
Generally speaking tasks that require writing custom code of any kind are ones we would decline under this support program. This means customizing the code in a plugin, adding new functionality over and above what a plugin or the no-code tool includes or creating new functions from scratch are all excluded.
But, we don't just blindly decline all custom code jobs. If we know right away what needs to be done and we know we can do it with just a few lines of code we'll generally go ahead and get it done for you. So, the best thing to do is make the request and we'll let you know if it can be done.
Work that requires 3rd party applications
If the work requires Excel, Photoshop, or another external program, we'll generally decline those tasks under this program. Those types of tasks are best handled by purchasing developer hours
If the work requires new integration with a 3rd party SaaS service we'll likely ask you to consider purchasing developer hours as well.
For existing integrations we'll likely perform the task as long as it can be done within the specified timeframe on your plan using just the no-code tool dashboard.
If you ask us to add an image to a page but don't provide the image, we can't complete the request. If you ask us to replace an image on the page or some text on the page but don't specify which image to replace or which portion of the text to update, we can't complete the request.
That makes sense right? When submitting your order you should err on the side of more detail, not less.